Refund Policy

2. Unused-credit refunds

If you have an unused, or partially used, API-credit balance and you have not violated our Terms of Service, you may request a refund of the remaining balance. The following apply:

• Only the unused portion of a credit balance is eligible. Credits already spent on completed requests are non-refundable.
• Refunds are issued to the original payment method through the original processor where possible. Availability, timing, and any processor-side limits are set by that processor.
• A processing fee paid on an earlier order (see section 3), and any third-party network fees, are not part of the refundable amount.
• We may decline a refund where there is evidence of fraud, abuse, chargeback activity, or a breach of our terms.

Refunds are handled case by case. We will confirm the eligible amount with you before processing.

3. Payment and network fees

ScaleMax charges no payment processing fee on any method (UPI, PayU, Cashfree, Cryptomus or PayPal): the price shown at checkout is the total charged. Earlier orders that included a processing fee, including Razorpay orders, remain subject to the fee shown on their completed invoice; that fee covered payment processing and is non-refundable, even where the underlying credit balance is refunded.

Third-party charges — crypto network fees, exchange-rate movement, and any processor-side deductions — are set by those parties, are separate from ScaleMax pricing, and are outside our control and not refundable by us.

4. Token packs

Token-pack cards show the full price; no payment method adds a fee. Earlier orders, including Razorpay orders, remain governed by the exact total on their completed invoice. A token allowance is a prepaid, provider-scoped entitlement. Consumed tokens are final and non-refundable. Requests to refund an unused token allowance are handled case by case under the same principles as unused credit, subject to the same anti-abuse checks and any third-party fees.

Token keys have a fixed model-family scope and cannot be converted to another scope or into credit; a refund is not a way to convert one entitlement into another.

5. Trial credits

Any promotional, trial, or complimentary credits or tokens granted at no charge have no cash value and are non-refundable and non-transferable. They are not eligible for a cash refund, cannot be exchanged, and may expire or be withdrawn.

6. How to request a refund

To request a refund, contact support with the details we need to locate your purchase:

• Email [email protected] or use the billing support page.
• Include your ScaleMax order ID, the displayed payment status, and the approximate time of purchase.
• Tell us whether you are requesting a refund of unused credit, an unused token allowance, or the full order.

Never send a full API key, wallet secret, recovery phrase, or private status link to support. Those are not needed to process a refund, and sharing them puts your account at risk. We will confirm the eligible amount and next steps by reply.

7. Chargebacks and disputes

If something looks wrong with a charge, please contact us first — most billing questions are resolved quickly, and our records let us confirm exactly what was purchased and consumed. Opening a chargeback or payment dispute before contacting us can delay resolution.

We take fraudulent or bad-faith chargebacks seriously. Where a chargeback is filed on a legitimately delivered and consumed entitlement, we may suspend the associated key or account, decline future service, and respond to the dispute with our usage and billing records. Legitimate billing errors on our side are always corrected.

8. Changes

We may update this policy as the service evolves. When we do, we will revise the “Last updated” date above. The policy in effect at the time of your purchase governs that purchase.

9. Contact

Refund and billing questions can be sent to [email protected] or through the billing support page.

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