Contact

Contact ScaleMax

ScaleMax is run by Sagar Aggarwal from Dehradun, India. For anything about an order, an API key, billing or a refund, email support first. Every way to reach us is on this page.

Customer support

Email support

Orders, API keys, billing and refunds.

[email protected]

Write an email

What to include

Your key prefix: the first few characters, like sm_live_ab12. Never send the full key.
Your order ID for anything about a payment or a refund.
For an API error: the model ID, the app or client you use, the HTTP status and the request ID.

When you will hear back

We aim to send a first response within 1 business day. Payment reconciliation can take up to 3 business days. These are response targets, not guaranteed resolution times.

Business days are Monday to Friday, excluding public holidays, in India Standard Time (IST, UTC+05:30).

Support form

Prefer a form? The support portal gives you a ticket number and keeps the whole conversation in one place. No sign-in needed.

Open the support form

Service status

If requests are failing, check the status page first. It shows current service reachability.

Check system status

Other ways to reach us

Owner, phone and postal address

For orders, keys and refunds, please email support first so there is a written record of your request.

Owner (Sagar Aggarwal): [email protected]; Write an email
Phone: +91 97119 95422; Call
Postal address: Lane No. 1, Gujrara Mansingh, Drona Vatika, Dehradun, Uttarakhand 248001, India

Keep your key private.

Never send your full API key, password or wallet recovery phrase to anyone, including us. The key prefix and order ID are what we need to find your account.

Open the support form System status About ScaleMax